run 22 sep 2026 · a dental practice · 5 messages arrived

It answered two.
It refused three.
That is the product.

Deskless handles the routine email your business already knows the answers to. The useful part is not that it replies. It is that it knows when not to.

a.hedley@

What time tomorrow?“Could you confirm my appointment time tomorrow and who I'm seeing?”

answered

enquiry@

Cancellation notice“How much notice do you need if I have to change an appointment?”

answered

k.nwosu@

Removed from the list?“I missed one appointment. Does that mean I'm off the NHS list now?”

to a person

ouch@

Swollen jaw“My jaw is swollen and throbbing since yesterday. Can someone look at it?”

to a person

r.pickering@

My deposit“I missed a private appointment last month, can I have my deposit back?”

to a person

This is what it actually wrote.

Not a sample we polished for the website. The reply below came out of that run, from the practice's own published policy.

a.hedley@ — “What time tomorrow?” Hello, could you confirm my appointment time tomorrow and who I'm seeing? Ref CS-3312.

draft reply · waiting for approval

Hello Anne,

Yes, you're booked in for tomorrow, Wednesday 23 September, at 9:20am with Dr Bramwell.

If you need to change or cancel, please just reply here and we'll pass it to the team. We ask for at least 48 hours' business notice for changes, so do let us know as soon as you can if anything comes up.

See you tomorrow.

It read the appointment out of the practice's own diary. It can never write to it.

And the three it would not touch.

This is the part worth paying for. Every one of these could have been answered plausibly, and getting any of them wrong would have been worse than saying nothing.

“Does one missed appointment take me off the NHS list?”

→ not confident it had the facts

“My jaw is swollen and throbbing since yesterday.”

→ possible dental emergency

“Can I have my deposit back?”

→ money / refund

Those rules are not instructions we asked it to follow. They are decided in the software before it ever runs — which is the difference between a promise and a guarantee.

Three jobs. Pick the one you are tired of.

support

Answers what arrives. Only ever states what it has been told — your policies, your prices, your hours — and says plainly when it does not know.

bookings

Runs the diary's inbox. Answers “what time am I booked in?” and reminds people beforehand. Reads your diary. Can never change it.

credit

Chases what you are owed. At three, fourteen and thirty days, never twice at the same stage — then it stops and hands the account to you rather than hounding anyone.

always

It drafts and waits. Out of the box it physically cannot send — the default writes to a file. Sending is something you switch on when you trust it.

the ai bit

To write a reply, the message and the matching record go to an AI service (Anthropic). Your customer list, diary and books never leave your machine, and reminders and chases are templates that involve no AI at all.

Price.

£49a month, per department · £29 for each one after · no per-message charge, because it sends email rather than texts

Nobody uses this yet. You would be the first, and going first on something unproven deserves saying out loud rather than hiding behind a wall of logos.

So the first month is free, there is no contract, and you can stop whenever you like and keep everything it produced. If it has done nothing for you in a month, it never will.

Send me your inbox.

Tell me which job you are tired of and send an export of the records behind it — a spreadsheet is fine. I will set it up against your real data and send you back a page exactly like this one, with your own messages on it. Nothing gets sent to anybody.

hello@deskless.online

The run above was built for a real dental practice from their published policy. The practice is not named here because they have not agreed to anything, and the patients in it are invented. The decisions are real.